Delivery

Delivery Information

Last updated: 27 July 2026

Y-Connection delivers to customers in the United Kingdom using Royal Mail.

You do not need to create a customer account to place an order. After checkout, you will receive an order confirmation by email. Please keep your order reference in case you need to contact us.

Delivery areas

We currently deliver to:

  • UK mainland

  • Channel Islands

We do not currently offer international delivery outside these areas.

Some delivery services, prices or estimated delivery times may vary for the Channel Islands and other locations outside mainland Great Britain. The available options will be shown during checkout.

Delivery services

Our standard delivery service is:

Royal Mail Tracked 48

A faster option may also be available during checkout:

Royal Mail Tracked 24

The delivery service available for an order may depend on the parcel size, weight, destination and products ordered.

Delivery charges are displayed during checkout before you make payment.

Dispatch times

We aim to dispatch orders placed before the following cut-off times on the same day:

  • Monday to Friday: 4:30 pm

Orders placed after the cut-off time will normally be processed on the next working day.

Orders placed on Sundays or bank holidays will normally be processed on the next available working day.

During exceptionally busy periods, please allow up to one or two working days for order processing.

Estimated delivery times

Royal Mail Tracked 24 and Tracked 48 are estimated delivery services.

The service name describes Royal Mail’s delivery aim. It is not a guaranteed delivery time.

Delivery may take longer because of:

  • Royal Mail network delays

  • Severe weather

  • Bank holidays

  • Seasonal demand

  • Industrial action

  • Incorrect or incomplete delivery information

  • Events outside the reasonable control of Y-Connection

Please allow additional time during Christmas, public holidays and other busy periods.

Tracking

Where tracking is available, the tracking information will be sent to the email address provided during checkout.

Tracking may not update immediately after dispatch. The first scan may appear only after Royal Mail has processed or attempted to deliver the parcel.

Please check that your email address is correct before completing checkout.

Delivery address

Customers are responsible for entering a complete and accurate delivery address.

Before making payment, please check:

  • Recipient name

  • House name or number

  • Street

  • Town or city

  • Postcode

  • Email address

  • Telephone number, where requested

Contact us immediately if you notice an address error.

We may be able to correct the address before dispatch, but we cannot guarantee that changes will be possible after an order has entered the packing or delivery process.

We cannot redirect a parcel after it has been handed to Royal Mail.

Delayed orders

Please check the Royal Mail tracking information before contacting us.

A parcel should not automatically be treated as lost merely because it has arrived later than the estimated delivery time.

If your order is significantly delayed, contact Y-Connection and provide:

  • Your name

  • Order reference

  • Delivery postcode

  • Date of dispatch

  • Tracking number, where available

We will review the order and, where appropriate, raise an enquiry with Royal Mail.

Orders shown as delivered

If Royal Mail tracking shows that a parcel was delivered but you cannot find it, please:

  1. Check the delivery location shown in the tracking information.

  2. Check any safe place around the property.

  3. Ask other members of the household.

  4. Check with immediate neighbours.

  5. Contact your local Royal Mail delivery office where appropriate.

If the parcel is still missing, contact Y-Connection promptly with your order reference and tracking number.

Damaged or incorrect orders

If your parcel arrives damaged, incomplete or contains the wrong product, contact us as soon as reasonably possible.

Please provide:

  • Your order reference

  • A description of the problem

  • Clear photographs of the outer packaging

  • Clear photographs of the product and any damage

  • A photograph of the delivery label where relevant

Do not dispose of the packaging until we have reviewed the issue, as the carrier may require evidence.

Returned parcels

A parcel may be returned to Y-Connection if:

  • The delivery address was incomplete or incorrect

  • Delivery was refused

  • The parcel was not collected

  • Royal Mail could not complete delivery

We will contact you after a returned parcel is received.

Additional postage may be required before an order is sent again where the original address was incorrect, incomplete or the parcel was not collected.

Guest order enquiries

You do not need a customer account to ask about an order.

When contacting us, provide:

  • Your order reference

  • The email address used during checkout

  • Your name

  • Your delivery postcode

Do not send card details, your PayPal password or other payment security information.

Contact us

For delivery enquiries, use the official contact form on:

https://y-connection.co.uk

You may also email:

info@y-connection.co.uk