Legal Notice

Legal Notice

Last updated: 21 October 2026

1. Business Information

This website, www.y-connection.co.uk, is owned and operated by Y-CONNECTION, a UK-based online retailer specialising in zips, sewing supplies and related products.

Business details

  • Trading name: Y-CONNECTION

  • Business address: 6 Alvis Way, Royal Oak Industrial Estate, Daventry, Northamptonshire, NN11 8PG, United Kingdom

  • Email: info@y-connection.co.uk

  • VAT registration number: GB530182525

  • VAT status: UK VAT registered

Y-CONNECTION operates as a sole-trader business in England.

By using this website, you agree to comply with the applicable website terms and policies. Your statutory consumer rights are not affected.

2. Website Information

We make reasonable efforts to ensure that information published on this website is accurate and up to date, including product descriptions, images, prices, stock availability and delivery information.

Occasional errors or omissions may occur. We may correct inaccuracies or update website content where necessary.

If an error affects an order you have placed, we will contact you to explain the issue and discuss the available options in accordance with applicable consumer law.

3. Product Information

We aim to describe our products accurately and provide clear information about their specifications, colours, sizes and intended uses.

Please note that:

  • Colours may vary slightly between production batches because of differences in materials, dyes and manufacturing processes.

  • Screen settings, lighting conditions and photography may affect how colours appear.

  • Product images are provided as a visual guide and may not reproduce exact shades.

  • Product availability is subject to current stock levels.

For customers requiring precise colour matching, we recommend ordering our available colour swatches before purchasing larger quantities.

Nothing in this section affects your statutory rights if goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

4. Pricing and VAT

All prices are displayed in British pounds sterling (GBP).

Y-CONNECTION is registered for UK Value Added Tax (VAT).

Prices displayed to retail customers include VAT at the applicable rate, unless clearly stated otherwise in a context where VAT-exclusive pricing is permitted.

Any applicable delivery charges are displayed before an order is completed.

We reserve the right to update prices for future orders. Price changes will not affect orders already accepted, except where a correction is agreed with the customer or cancellation is otherwise permitted by law.

If a significant pricing error is identified before an order is accepted, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

5. Orders and Payment

Customers can place orders through our website using the payment methods available at checkout.

After placing an order, you will receive an order confirmation by email.

All orders are subject to product availability and acceptance.

If we cannot fulfil an order because of a stock shortage or another genuine issue, we will contact you and, where appropriate, offer an alternative or a refund.

We may decline orders where there are reasonable grounds to suspect fraudulent activity or misuse of our services.

Any cancellation or refund will be handled in accordance with applicable consumer legislation.

6. Delivery

We dispatch orders from our UK business premises.

Our standard delivery service is Royal Mail Tracked 48. Customers may select Royal Mail Tracked 24 where available.

Delivery options, charges and estimated times are displayed during checkout.

Delivery estimates are not guarantees unless we expressly agree a guaranteed delivery date.

We aim to dispatch orders promptly and will inform customers of any significant delays where reasonably possible.

If an order is lost or damaged during delivery, please contact us so that we can investigate and arrange an appropriate resolution.

We remain responsible for delivery in accordance with applicable consumer law, including where a third-party delivery provider is used.

7. Returns, Cancellations and Refunds

Customers purchasing online generally have the right to cancel eligible orders within 14 days of receiving the goods, subject to applicable legal exceptions.

Customers also have statutory rights where products are faulty, damaged or not as described.

Further details, including return procedures, refund arrangements and any applicable exceptions, are provided in our Returns and Refunds Policy.

Nothing in this Legal Notice limits or excludes statutory consumer rights.

8. Intellectual Property

Unless otherwise stated, the original content of this website, including product descriptions, photographs, graphics, logos and website design elements, belongs to Y-CONNECTION or is used with permission.

Third-party trademarks, product names and other protected materials remain the property of their respective owners.

You may use website content for personal, non-commercial purposes where permitted by law.

Commercial reproduction, redistribution or modification of protected content requires permission from the relevant rights holder, unless otherwise permitted by law.

9. Third-Party Websites

Our website may include links to external websites for information or convenience.

We do not control third-party websites and cannot guarantee their accuracy, availability or security.

We recommend reviewing the terms and privacy policies of external websites before using them.

10. Liability

We take reasonable care to maintain the accuracy and availability of our website.

However, we cannot guarantee that the website will operate continuously without interruption or technical errors.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in this Legal Notice excludes or limits liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of statutory consumer rights.

  • Any other liability that cannot legally be excluded or restricted.

11. Privacy and Personal Data

We process customer information for purposes including order processing, payment administration, delivery, customer support and compliance with applicable legal obligations.

For details of how we collect, use, retain and protect personal information, please refer to our Privacy Policy.

12. Governing Law

This Legal Notice is governed by the laws of England and Wales.

Nothing in this section removes any mandatory legal protections or rights that consumers may have under applicable law.

13. Contact

For questions about our website, products, orders or policies, please contact:

Y-CONNECTION

6 Alvis Way, Royal Oak Industrial Estate
Daventry, Northamptonshire
NN11 8PG
United Kingdom

Email: info@y-connection.co.uk

VAT Registration Number: GB530182525