Last updated: 27 July 2026
Y-Connection respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you visit our website or place an order, why we use it, who we may share it with, how long we keep it and the rights available to you.
1. Who is responsible for your information?
Y-Connection is the data controller responsible for the personal information collected through this website.
Business name: Y-Connection
Website: y-connection.co.uk
Email: info@y-connection.co.uk
Postal address: 6 Alvis Way, Daventry, NN11 8PG, UK
For privacy questions or requests, contact us using the email address above or through the official contact form on our website.
2. Guest checkout
Y-Connection uses guest checkout.
You do not need to create a customer account, choose a password or join a loyalty programme to place an order.
We still need to collect enough information to process your purchase, deliver your order and provide customer service.
Our website may create an internal guest order record so that we can process and manage your purchase. This is not a reusable customer account and does not require a password.
3. Information we collect
Depending on how you use the website, we may collect the following information.
Information you provide when ordering
This may include:
- Your name
- Email address
- Delivery address
- Billing address, where different
- Telephone number, where needed for delivery
- Products ordered
- Product colours, sizes and quantities
- Order value
- Delivery method
- Order notes or delivery instructions
- Communications concerning the order
Payment information
Payments are processed through PayPal.
Y-Connection may receive:
- Confirmation that payment was completed
- The payment amount
- PayPal transaction reference
- Payment status
- Information needed to match the payment to your order
Y-Connection does not receive or store your full debit or credit card number, card security code or PayPal password.
PayPal processes payment information under its own privacy statement and security arrangements.
Information collected automatically
When you visit the website, our systems or service providers may collect limited technical information, such as:
- Internet Protocol address
- Browser type
- Device type
- Date and time of access
- Pages requested
- Error and security logs
- Cookie information
- Referral source
We use this information to operate, secure and maintain the website.
Information from communications
When you contact us, we may collect:
- Your name
- Email address
- Order reference
- The contents of your message
- Photographs or documents you choose to provide
- Our replies and notes relating to the enquiry
Please do not send full card details, card security codes or PayPal passwords through email or the contact form.
4. How we use your information
We use personal information for the following purposes.
Processing and delivering orders
We use your information to:
- Confirm your order
- Match your PayPal payment to your order
- Prepare, pack and dispatch your products
- Send delivery information
- Correct delivery problems
- Provide an invoice or receipt
- Process returns, replacements and refunds
The lawful basis for this use is that it is necessary to perform our contract with you or to take steps at your request before entering into a contract.
Customer service
We use your information to:
- Respond to questions
- Investigate missing, delayed, damaged or incorrect orders
- Process complaints
- Resolve payment and refund issues
- Maintain a record of how an issue was handled
The lawful basis is performance of our contract and our legitimate interest in providing customer service, resolving disputes and protecting the business.
Accounting and legal obligations
We use and retain order and transaction information where necessary to:
- Maintain business and tax records
- Complete accounting records
- Respond to lawful requests from HM Revenue and Customs or other authorities
- Comply with consumer-protection and other legal obligations
- Establish, exercise or defend legal claims
The lawful basis is compliance with legal obligations and our legitimate interest in maintaining accurate business records and protecting our legal rights.
Fraud prevention and website security
We may use technical, order and payment information to:
- Detect suspicious activity
- Prevent fraud or misuse
- Protect our website and administration systems
- Investigate attempted unauthorised access
- Maintain backups and security logs
The lawful basis is our legitimate interest in protecting customers, the website and the business.
Website analytics and optional cookies
Where non-essential analytics tools are used, they will only be activated where required consent has been obtained through our cookie controls.
The lawful basis for non-essential cookies is consent.
You can refuse or withdraw consent for optional cookies without preventing essential guest-checkout functions from working.
5. Marketing and loyalty programmes
Y-Connection does not currently operate a customer loyalty programme.
We do not require you to create an account and we do not use your guest-checkout information to enrol you automatically in a marketing mailing list.
Placing an order does not give permission for us to send unrelated promotional emails.
We will update this Privacy Policy and obtain any consent required by law before introducing email marketing or a loyalty programme.
6. When we share information
We do not sell customer personal information.
We may share limited information with service providers where necessary to operate the shop and fulfil orders.
These providers may include:
PayPal
PayPal processes payments and provides payment confirmation and transaction information.
Postal and delivery providers
We provide the name, delivery address, contact details and delivery instructions required to deliver an order.
Website hosting and technical providers
Our hosting, backup, security, maintenance and technical-support providers may process limited information while operating or protecting the website.
Email providers
Our email service provider processes messages such as order confirmations, dispatch notifications and customer-service correspondence.
Professional advisers
Information may be shared with accountants, insurers, legal advisers or other professional advisers where reasonably necessary.
Public authorities
We may disclose information where required by law, court order, tax requirement, regulatory request or a legitimate law-enforcement investigation.
Service providers should receive only the information reasonably necessary to perform their service.
7. International transfers
Some service providers, including payment, hosting, email or technical providers, may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to use providers that apply appropriate safeguards and lawful transfer arrangements.
PayPal is responsible for explaining the international processing it carries out under its own Privacy Statement.
8. How long we keep information
We do not keep personal information for longer than reasonably necessary.
Retention depends on the type of information and why it was collected.
Order, payment and accounting records
Order and transaction records are normally retained for the period required by UK tax and accounting law.
For a self-employed business, this will generally be at least five years after the 31 January Self Assessment submission deadline for the relevant tax year.
Customer-service correspondence
Messages concerning an order, refund, return, complaint or dispute are retained for as long as reasonably necessary to resolve the matter and protect the rights of the customer and the business.
Website and security logs
Technical and security logs are retained for a limited period based on operational and security needs, unless they are required for the investigation of suspected fraud, misuse or a security incident.
Cookie information
Cookie retention depends on the particular cookie. Details should be shown in the website’s cookie settings or Cookie Policy.
When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably possible.
Some records cannot be deleted immediately where we are legally required to retain them.
9. How we protect information
We use reasonable technical and organisational measures intended to protect personal information against:
- Unauthorised access
- Accidental loss
- Improper use
- Alteration
- Disclosure
- Destruction
These measures may include:
- HTTPS encryption
- Restricted administrative access
- Strong passwords
- Security updates
- Backups
- Payment processing through PayPal
- Collection of only the information needed for an order
- Guest checkout without reusable customer passwords
No website or internet transmission can be guaranteed to be completely secure. We therefore do not claim that the website is risk-free or “100% secure.”
10. Cookies
Cookies are small files stored on your device when you visit a website.
The website may use essential cookies needed for functions such as:
- Maintaining the shopping basket
- Remembering checkout progress
- Processing guest checkout
- Protecting forms and sessions
- Applying cookie preferences
- Supporting website security
Essential cookies may operate without optional consent because the website cannot provide the requested service without them.
Optional analytics or marketing cookies should not be placed unless you have provided any consent required by law.
You can manage optional cookies through the website’s cookie controls and through your browser settings.
Blocking essential cookies may prevent the basket or checkout from working correctly.
11. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete information
- Ask us to restrict how information is used
- Object to certain uses of your information
- Receive certain information in a portable format
- Withdraw consent where processing is based on consent
- Complain about how your information has been handled
These rights are not absolute. For example, we may need to retain order and accounting information to comply with legal obligations or deal with a legal claim.
To make a request, email info@y-connection.co.uk and provide enough information for us to identify the relevant records.
We may need to confirm your identity before disclosing or changing personal information.
We will not ask you to send your PayPal password, complete card number or card security code.
12. Complaints
Please contact Y-Connection first if you have concerns about how your personal information has been handled. We will review the matter and try to resolve it.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Information about making a complaint is available on the Information Commissioner’s Office website.
13. Links to other websites
Our website may contain links to third-party websites, including PayPal.
Those websites operate under their own privacy policies. Y-Connection is not responsible for how an independent third party processes information after you leave our website.
Please review the privacy information provided by the relevant third party.
14. Automated decisions
Y-Connection does not use personal information to make solely automated decisions that have legal or similarly significant effects on customers.
Payment providers may carry out their own automated fraud, security or eligibility checks under their own terms and privacy statements.
15. Changes to this Privacy Policy
We may update this Privacy Policy when:
- Our checkout or payment arrangements change
- We introduce or remove service providers
- Website technology changes
- The law or regulatory guidance changes
- We change how personal information is used
The latest version will be published on this page with an updated revision date.